E-Books / OverDrive FAQ, Helps and Tips

Tips, tutorials and troubleshooting guides for our Overdrive downloadable audiobook and ebook collections.

TUTORIALS


This is a great tool to get you started and solve problems specific to your device.

OverDrive Guided Tour and Quick Start Guide

Use the Library Digital Library With Your Kindle


The above is a step by step turorial in using your Amazon Kindle with the library's downloadable Digital Media.
Click the icon in lower right hand corner to view full size presentation.

Use the Library Digital Library With Your Nook

The above is a step by step turorial in using your Barnes and Noble Nook or Kobo and other eReaders with the library's downloadable Digital Media.
Click the icon in lower right hand corner to view full size presentation.

How to download Adobe Digital Editions (ADE)

How to download ebooks to your iPad

How to download ebooks to your iPhone

How to download ebooks to your Nook and NookColor

How to download ebooks to your Sony Reader

GENERAL QUESTIONS ABOUT OVERDRIVE

Can I purchase ebooks and downloadable audiobooks through the library?

This may surprise you, but the answer is YES! A portion of every purchase made through LibraryBIN will come back to support the Northeast Arkansas Regional Library.


Click here or find the link to LibraryBin on the side of mylibrarynow.lib.overdrive.com.

Thank you for your support!

Do you offer classes or workshops?

Classes on using NOOK and NOOKcolor , Kindle, and Tablet and smart phone devices are coming soonassets

How can I limit the search to find only titles that are available right now?

Click "Advanced Search" on the main page mylibrarynow.lib.overdrive.com.
Check the box at the bottom that reads "Only show titles with copies available".
Limit the search in any other way you wish.

How can I suggest a downloadable book title for purchase?

Your Northeast Arkansas Regional Library Branch welcomes your suggestions to purchase additional materials. We will make every effort to accommodate your request, but we cannot guarantee that we will be able to purchase the materials you request. Purchase requests from Jefferson County residents are considered within the scope of the libraries' budgets and selection policies.
Collection Purchase Suggestion Form

How can I tell what Adobe ID I registered my device to?

On your computer, open Adobe Digital Editions (ADE). At the top click on the dropdown arrow next to the word LIBRARY. Click on AUTHORIZE COMPUTER. If your computer has been authorized it will tell you what email address (Adobe ID) it was authorized to.

On any mobile device where the Overdrive App was downloaded, open the Overdrive App. At the top right, click on Get Books +. Then click on Settings at the bottom of the screen. If you have authorized your device, it will tell you what email address (Adobe ID) it was authorized to.

I love this service! How can I support the library and help the downloadable media collection grow?

We are so glad you are enjoying our downloadable audiobooks and ebooks! One way to support this service is to consider purchasing media through LibraryBin. A portion of every purchase made will come back to support the Northeast Arkansas Regional Library.


Click here or find the link to LibraryBin on the side of mylibrarynow.lib.overdrive.com.

Thank you for your support!

Which formats are compatible with which devices?

Help from OverDrive:
Compatible Audio Devices
Compatible eBook Devices

We are aware that there are third party applications that may provide accessibility to otherwise unsupported devices but we neither promote nor support third party apps.

Will replacing my lost or stolen library card affect my OverDrive service?

It might. If you are waiting your turn for the latest downloadable audiobook or ebook (items are "on reserve") and you need to get a replacement card, please let someone in Fiction know so that we can notify OverDrive that the old and new cards need to be merged. Otherwise, you will not be notified when requested items become available.

Getting a replacement card will not affect items currently checked out from the downloadable collection. Due dates will not change and the item will still return itself as usual.

E*BOOK QUESTIONS

Answers to common questions about downloadable ebooks.

ADE = Adobe Digital Editions, the software needed to download an ebook from OverDrive.

Can I download one ebook to multiple devices (i.e. a computer, a Nook, an iPad, and iPhone)?

Yes, you can as long as the devices are all registered with the same Adobe ID. Because you can only register six devices to an Adobe ID, you can only download to six different devices. Your computer counts as one device.

Can I read ebooks on my smart phone?

OverDrive apps for iPhone and Android now support eBooks All iPhones with iOS v4.0 (or newer) are supported by the latest version of OverDrive for iPhone.

How can I return an ebook early (before the check out period is up)?

To return an ebook, you will need to do the following:
1. Download the book to Adobe Digital Editions on your computer.
2. In Adobe Digital Editions, click on the icon at the top left that looks like three books standing on a shelf.
3. Click on the book you want to return.
4. There should be an arrow in the top left corner of the book once you have clicked on it. Click the arrow.
5. Choose "Return Borrowed Item".

Related question: I returned an ebook but it is still on my Nook. How can I tell when it will expire?

I returned an ebook but it is still showing up on my device. How can I tell when it will expire?

To view the license information for a title on a Nook, please follow the steps below:

  1. Connect the device to the computer and open Adobe Digital Editions.
  2. Click on your device's icon in 'Library View'.
  3. The titles that are on the device will be displayed.
  4. Click the arrow in the top left corner of the title you want information on and select 'Item Info'.



Once this is done, a screen will open showing the requested information.


Please note: There is not a way to see when a title expires without connecting your device to your computer.

ADOBE DIGITAL EDITIONS
ADE: Adobe Digital Editions is authorized/activated with another person's Adobe ID/Password and needs to be changed.

This will be necessary is more than one person with an OverDrive account uses the same computer to download their ebooks.

  1. Open Adobe Digital Editions.
  2. Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
    • Deauthorize Computer box will appear and say, "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
    • Select Deauthorize
    • After selecting "Deauthorize" a message will appear stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
    • Click on "Quit"
  3. Adobe Digital Editions will close.
  4. Double-click on the Adobe Digital Editions shortcut to reopen.
  5. The Setup Assistant will appear, click "Continue" and then authorize/activate the computer with a new Adobe ID.
ADE: ERROR: 'E_ADEPT_INVALID_RIGHTS_VALUE', or an error message saying the file can't be opened by Adobe Digital Editions.

Click below for the answer from OverDrive:

http://downloadable.jclc.org/6383B750-3505-42F2-A2C7-5EA12708E5BC/10/425/en/Help-Tech-Format410.htm#question-5094

ADE: ERROR: "E_AUTH_FAILED (error code 2003)".

This error occurs when the Adobe ID and/or password is not correct. Please go to https://www.adobe.com/cfusion/membership/ to retrieve your credentials. If the error is not resolved, you will need to create a new Adobe ID.

ADE: ERROR: "IO Error on Network Request."

This error message usually indicates that something has interfered with the download process. Clearing out the files as described below will completely remove the download attempt so you can start fresh.

1. Open the Documents\My Digital Editions directory. Open the "Restore" folder, then open the "tasks" folder and delete the folder contents.

2. From Documents\My Digital Editions\Restore, open the "failed" folder and delete the folder contents.

3. Check the following settings:

  • Are you running a firewall? This can include the built in Windows firewall as well as third party applications, such as Zone Alarm or Norton Internet Security. Firewall settings may be blocking Adobe software from the internet.
  • Are you running a web accelerator? If so, please disable it.
  • Do you have a pop-up blocker? Please disable it, temporarily.
  • Do you have any parental control software installed? If so, please disable it.
  • Is Internet Explorer set to the default security level? To check that, please do the following:
    • In Internet Explorer, go to Tools \ Internet Options.
    • Select the Security tab and click the Internet icon.
    • In the 'Security level for this zone' portion of the window, click 'Default Level' to set the level to 'Medium'.
    • Click 'OK' and close the browser.

4. Try to download your book again.

If your problem still continues and you are connected to a local network or WIFI connection, it is possible that there is a local security setting on the network (wireless router) causing this issue. Try using another internet connection or using a hardwired connection, if possible, to see if this error continues.

ADE: ERROR: "The media file is corrupted."

Be sure you have the latest version of Adobe Digital Editions installed to view your Adobe eBook(s). Adobe Digital Editions can be downloaded and installed from this page:
http://www.adobe.com/products/digitaleditions

Additionally, we also recommend making sure the ACSM file association is set correctly. Please take the following steps:

  1. 1. 'Control-click' the 'urllink.acsm' file and select 'Get Info'.
    2. Expand the 'Open with:' section. 3. In the list of programs displayed, select Adobe Digital Editions.
    (You may need to select 'Other' in order to select the program from your list of installed applications.)
    4. Click the 'Change All...' button. You should be prompted with a message asking if you wish to apply the change to all documents with the .acsm extension.
    5. Click Continue.
    6. Close the Info window.

Next, authorize your computer with your Adobe ID. You can then re-download the title(s), connect your device (with Adobe Digital Editions opened) and authorize the device. From there, you can drag and drop the title over to your device in the library view of Adobe Digital Editions.

For download/transfer steps with Adobe Digital Editions (ADE): http://www.overdrive.com/files/eBookHowToGuide.pdf

ADE: ERROR: 80131500. Failed call to fulfill title. Experienced an exception retrieving the Fulfillment Token from ACS.

This error might occur even after you have downloaded ebooks successfully in the past and seems to be a undefined download error. Try rebooting your computer, reopening Adobe Digital Editions, and starting the download again.

ADE: ERROR: E_ADEPT_REQUEST_EXPIRED

This error message is most often the result of a computer set with the incorrect date, time or time zone.

See the solution on Adobe's website Troubleshooting E_ADEPT_REQUEST_EXPIRED errors (Digital Editions).

ADE: How do I download Adobe Digital Editions?

Please read this tutorial:
How to download Adobe Digital Editions

OverDrive Guided Tour and Quick Start Guide

ADE: My ebooks used to open with Adobe Digital Editions but now they won't. They try to open in OpenOffice instead.

You will need to adjust your file associations. The steps taken vary by operating system.

How to Change File Associations

ADE: Should I activate Adobe Digital Editions anonymously or with an Adobe ID?

Activating Adobe Digital Editions with an Adobe ID allows you the most flexibility in deciding how and where you can read OverDrive ebooks.

Read more about this topic at OverDrive Help.

ADE: When I download an eBook, it opens in Sony eBook Library Software instead of Adobe Digital Editions. What should I do?

You will need to adjust your file associations. The steps taken vary by operating system.

How to Change File Associations

ADE: When I plug my Nook into Adobe Digital Editions, I have error messages and some of my books don't show their covers.

While Barnes and Noble eBooks are in the ePub format, they have a special DRM (Digital Rights Management) that most other ePub books do not use. Your Barnes & Noble eBooks cannot be read in Adobe Digital Editions, or on other kinds of eReaders (Sony, Kobo, etc), while your library books can be seen and read in Adobe Digital Editions on your computer.

Don't worry, this doesn't mean anything is wrong with your eBooks from Barnes & Noble, they just aren't compatible with Adobe Digital Editions. However, all versions of ePub, except the Apple iBooks and eBooks, are compatible with your Nook.

DEVICES
ANDROID: ERROR: "Error retrieving Media Library list."

You may have successfully downloaded ebooks in the past but are now getting this message:

"OverDrive Media Console
Error retrieving Media Library list.
AdobeEPUB is not a constant in the enum type class com.overdrive.mobile.
android.mediaconsole.framework. ContentFormat (error code 1006)

This may be an Android version compatibility problem. Try reloading the OverDrive Media Console for the Android again.

ANDROID: ERROR: 0xC0001F45 Unable to get the variant value for the requested database field.

Error message:Unable to get the variant value for the requested database field.

This is an OverDrive error. Contact us and we will ask OverDrive to clear the error.

iPAD: How do I download ebooks to my iPad?

Tutorial:
How to download ebooks to your iPad

iPHONE: How do I download ebooks to my iPhone?

Please read this tutorial:
How to download ebooks to an iPhone

iPHONE: Which iPhones will work with ebooks?

All iPhones with iOS v4.0 (or newer) are supported by the latest version of OverDrive for iPhone.

See also: Can I read ebooks on my smart phone?

MOBILE APPS: Is it possible to return an ebook early on my phone?

At this time, titles cannot be returned in the mobile versions of OverDrive. However, titles may be returned through Adobe Digital Editions on your computer.

To do this, you must have Adobe Digital Editions downloaded to your computer, authorize your computer with your Adobe ID, and then manage your downloads through this software instead of through the mobile app.

SEE How to return an ebook early

MOBILE APPS: Is there a way to do an advanced search to see only the ebook titles available for checkout ?

On the website, you can click "Advanced Search" and then check "Only show titles with copies available" to limit your results to only what is immediately available. The mobile site for the library shows a condensed version of the main site to allow for faster browsing. Only the titles that are available to the device based on its capacity to view the files will be displayed.

Additionally, a condensed version of the subject listings are displayed which may appear different than on the main site. The advanced search feature and the Library Bin are not available on the mobile site.

NOOK: Common problems and solutions from other websites.

Links will open in a new window.

NOOK: ERROR: "User not activated" appears when trying to open Overdrive ebooks on a Nook.

The problem is likely that your Nook came preloaded with an Adobe Digital Editions (ADE) folder and because of this your ADE program won't recognize your device.

  1. Go to "My Computer" (or the equivalent on your PC or MAC).
  2. Click on the Nook drive.
  3. Find and copy the file ".adobe-digital-editions" to your desktop. Delete the file on your Nook drive.
  4. Safely eject and unplug the Nook from the computer.
  5. Close Adobe Digital Editions.
  6. Restart Adobe Digital Editions.
  7. Plug the Nook to the computer.
  8. Adobe Digital Editions should display the Nook icon and prompt you to authorize the device.
  9. If not, go back to the Nook drive in "My Computer".
  10. Find and delete the "Digital Editions" file.
  11. Close Adobe Digital Editions.
  12. Restart Adobe Digital Editions.
  13. Adobe Digital Editions should display the Nook icon and prompt you to authorize the device.
  14. Authorize the device.
  15. You can transfer books now!
NOOK: How do I download ebooks to my Nook or NookColor?

Tutorial:
How to download ebooks to your Nook

NOOK: I transferred an ebook to my Nook but now I can't find it!

After you have disconnected the Nook from your computer:

  1. Activate the color touchscreen at the bottom of your Nook by touching the touchscreen:
    1. Press the button that says Library
    2. Press the button that says My B&N Library
    3. Press the button that says View My Documents
    Your downloaded book should appear.
  2. Use the up and down arrow keys on the touchscreen to make sure the book you want to read is inside the two horizontal lines. Press the circle button on the far right of the touchscreen to open your book.
NOOK: Why won't Adobe Digital Editions (ADE) recognize my Nook?

The problem is likely that your Nook came preloaded with an Adobe Digital Editions (ADE) folder and because of this your ADE program won't recognize your device.

  1. Go to "My Computer" (or the equivalent on your PC or MAC).
  2. Click on the Nook drive.
  3. Find and copy the file ".adobe-digital-editions" to your desktop. Delete the file on on your Nook drive.
  4. Safely eject and unplug the Nook from the computer.
  5. lose Adobe Digital Editions.
  6. Restart Adobe Digital Editions.
  7. Plug the Nook to the computer.
  8. Adobe Digital Editions should display the Nook icon and prompt you to authorize the device.
  9. If not, go back to the Nook drive in "My Computer".
  10. Find and delete the "Digital Editions" file.
  11. Close Adobe Digital Editions.
  12. Restart Adobe Digital Editions.
  13. Adobe Digital Editions should display the Nook icon and prompt you to authorize the device.
  14. Authorize the device.
  15. You can transfer books now!
PANDIGITAL: I can't get my Pandigital Novel to work with Overdrive!

Unfortunately, only the white Pandigital Novel works with the Overdrive service. Black devices may work to some extent but will experience problems. Downloading up-to-date firmware for these device can make the problems worse.

SONY: Do I have to download the Reader Library software? Where do I find it?

IN PROCESS

If you own a Sony Reader, you must download the Sony Reader Library software. To download ebooks from the library, you must also install Adobe Digital Editions.

Click here to download Reader Library Software

Click here to download Adobe Digital Editions

SONY: How do I download ebooks to my Sony Reader?

Please read this tutorial:
How to download ebooks to the Sony Reader

AUDIOBOOK QUESTIONS

Answers to common questions about downloadable audiobooks.

ERROR: ""Unable to transfer the selected title because its transfer limit has been reached."

Many WMA audiobooks have limits on the number of times they can be transferred. The limit can be displayed in OverDrive Media Console by selecting the title and clicking on "Properties" and then "License".

To refresh the transfer limit, you can download the title again by logging into your account and going to "My Bookshelf." You will not need to download the parts of the audiobook again, but this process will refresh the license information.

ERROR: "Error 0x80070057: The parameter is incorrect."

Try resetting the Digital Rights Management (DRM) for Windows Media Player to fix this error:

  1. First, please delete the DRM folder on your computer. Depending on your OS, it can be found in different locations:
    1. Windows 2000 and XP: C:Documents and SettingsAll UsersDRM
    2. Windows 98: C:WindowsAll UsersDRM
    3. Windows Millennium Edition: C:WindowsDRM
    If you cannot find the folder, it may be 'hidden'. Please use the following steps to view hidden files and folders.
    1. In Windows Explorer go to Tools > Folder Options > View
    2. Under 'Hidden files and folders' heading, make the following changes:
      o Select 'Show Hidden Files and Folders'
      o Un-check 'Hide Protected Operating System Files'
    3. Click the button 'Apply to All Folders'. This will ensure the changes affect all folders on the system.
  2. Re-run the Windows Media Player Security Upgrade from the OverDrive Media Console under the 'Tools' menu.
  3. Attempt to download an OverDrive Audio Book.
ERROR: "Error code: 80040812. Failed call to fulfill the title. The fulfillment limit (3) has been reached."

The error message reads:

We're sorry, but an error occurred while processing your download.
Error code: 80040812
Error details: Failed call to fulfill the title.
The fulfillment limit (3) for the requested title has been reached.

This error is generated when you exceed the download limit for a license file. The download limit for OverDrive Audio Books is 3 attempts. This means that you will receive this message if you click the download button more than 3 times.

This error may also occur if you are having trouble with a download and were able to get some parts of the book but not the entire book.

If you were able to download some parts of the book, try this:

  1. Open the OverDrive Media Console.
  2. Right-Click the title of the book, and select 'Download Part(s)'.
  3. In the 'Download Part(s)' dialog box, choose which part(s) you would like to download by placing a checkmark next to the desired part(s), then click the 'OK' button.

If this does not fix the problem, please contact library support to reactivate your download link.

ERROR: "Invalid Fulfillment Request. Verify that all required parameters are submitted with the request. URL link has expired."

Error code: 8004040a
Invalid Fulfillment Request. Verify that all required parameters are submitted with the request. The URL link has expired. (The current UTC time is 'Fri Feb 04 23:47:10 2011 '. This link expired at UTC 'Fri Feb 04 23:40:05 2011 '.)

There are a couple of possible causes for this issue: - You may have had your webpage open too long time before clicking 'download'. If this is the case, refresh the page and try again. Or your clock on your computer may be set to a different time zone, or otherwise incorrect. If this is the case, please check and update the computer's time.

FIRST

Verify that the date/time on your computer is correct.

THEN

Follow the steps to empty your temporary internet files:

Internet Explorer 6:

  1. In Internet Explorer, go to Tools > Internet Options.
  2. On the 'General' tab, in the 'Temporary Internet Files' section, click the 'Delete Files' button.
  3. Check the 'Delete all offline content' checkbox.
  4. Once completed, please also click the 'Delete Cookies' button.
  5. Click 'OK'.

Internet Explorer 7:

  1. In Internet Explorer, go to Tools > Internet Options.
  2. On the 'General' tab, in the Browsing history' section, click the 'Delete' button.
  3. Click the 'Delete all' button at the bottom of this menu.
  4. Click 'Yes'

FINALLY

Remove the old license file by following the steps below:

  1. Open the OverDrive Media Console and delete the problem title(s).
  2. Verify that the title has been removed from the following folder:
    *C:\Documents and Settings\{username}\My Documents\My Media\{name of book}
  3. Go to the library website and download the book again.
ERROR: "This download has been disabled. Please contact support."

This error is generated when you exceed the download limit for a license file. The download limit for OverDrive Audio Books is 3 attempts. This means that you will receive this message if you click the download button more than 3 times.

This error may also occur if you are having trouble with a download and were able to get some parts of the book but not the entire book.

If you were able to download some parts of the book, try this:

  1. Open the OverDrive Media Console.
  2. Right-Click the title of the book, and select 'Download Part(s)'.
  3. In the 'Download Part(s)' dialog box, choose which part(s) you would like to download by placing a checkmark next to the desired part(s), then click the 'OK' button.

If this does not fix the problem, please contact library support to reactivate your download link.

ERROR: "Unable to acquire license."

FIRST

Verify that the date/time on your computer is correct.

THEN

Follow the steps to empty your temporary internet files:

Internet Explorer 6:

  1. In Internet Explorer, go to Tools > Internet Options.
  2. On the 'General' tab, in the 'Temporary Internet Files' section, click the 'Delete Files' button.
  3. Check the 'Delete all offline content' checkbox.
  4. Once completed, please also click the 'Delete Cookies' button.
  5. Click 'OK'.

Internet Explorer 7:

  1. In Internet Explorer, go to Tools > Internet Options.
  2. On the 'General' tab, in the Browsing history' section, click the 'Delete' button.
  3. Click the 'Delete all' button at the bottom of this menu.
  4. Click 'Yes'.

FINALLY

Remove the old license file by following the steps below:

  1. Open the OverDrive Media Console and delete the problem title(s).
  2. Verify that the title has been removed from the following folder:
    *C:\Documents and Settings\{username}\My Documents\My Media\{name of book}
  3. Go to the library website and download the book again.
DEVICES
iPOD: How do I delete audiobooks from my iPod?
  1. Connect your Apple device and make sure iTunes is open on your computer.
  2. Left click on your iPod's name under ’Devices’ in the left hand column of iTunes.
  3. Select the 'Summary' tab in the right hand pane of iTunes.
  4. Under 'Options' make sure you've checked the 'Manually manage music' check box.
  5. On the left, under ’Devices’, click the arrow to expand the contents view for your Apple device.
  6. Select 'Music'.
  7. On the right, select the file(s) you want to delete and press the 'delete' key on your keyboard.
  8. If prompted, click ‘Remove’.

WMP: How do I download the Windows Media Player security upgrade?
  1. 1. Open OverDrive Media Console.
  2. Click "Tools" from the menu at the top left. Select "Windows Media Player security upgrade".
  3. Click OK and it should download.
IF NOTHING HAPPENS and the update fails to download, follow these steps:

  1. Press F1 and a help box will appear.
  2. Look for this link "http://drmlicense.one.microsoft.com/indivsite" in the box on the right, and click the link.
  3. This box will appear to indicate that the download was a success:

Zune: ""The format of this title (WMA Audiobook) is not compatible with the Microsoft Zune."

FIRST

Try upgrading to Zune 3.0 software. Then, be sure all Zune applications are closed before attempting a transfer.

IF THIS DOES NOT WORK

You may need to uninstall and reinstall OverDrive Media Console.

To remove your existing installation of OverDrive Media Console:

  1. Go to http://support.microsoft.com/kb/290301
  2. Near the bottom of the page, download the installation package for the 'Windows Install Cleanup Utility'.
  3. Once you download the .EXE file, run it to install the utility.
  4. Then, run the utility from the programs list in the Start Menu.
  5. Select the OverDrive Media Console and click 'Remove'.
  6. Close the utility.

 After you have completed these steps please perform the following to reinstall the OverDrive Media Console:

  1. Copy this URL:
    http://www.overdrive.com/files/odmediaconsolesetup.msi and paste it in your web browser's address field.
  2. Press 'Enter' to begin the download.
  3. When the .msi has finished downloading, attempt to install it.
  4. Once these steps have been completed, you may try to transfer the title again.